Refund a sale

Return items to stock and pay the customer back, with the books corrected automatically.

Updated 12 October 2026 · 2 min read

Steps

  1. Find the sale in Sales, or scan the receipt barcode at the till.
  2. Choose Refund and select the items and quantities coming back.
  3. Choose how the money goes back: cash, card or mobile money.
  4. Confirm. Stock, cash and the books update at once.
Only people with the Refunds permission can do this. Every refund is signed with their name.
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